Discuss the importance of legal, ethical, and sustainability considerations in service design. Discuss several key issues in manufacturing design.

The most important part of the business organization is the design of products and services that they are going to offer in the market so that the supply chain must be more effective and efficient as well as structured for products and services. The well-designed products and services are always help to achieve the goals of business organization rather than of poorly designed products and services. Therefore any organization must have selection of strategy in product and service design. With the help of legal, ethical and sustainability consideration of service design, the targeted customers will be motivated, reward and enhance through the selection of effective strategies.

  

The designers of products and service must be more take care about wide array of legal and ethical consideration. According to Stevenson (2009), the following are the significant consideration in service design that must be highlighted;

Legal consideration

The legal considerations such as product liability assign the responsibility of manufacturer to give the compensation for the damages or injuries occurred or caused by the faulty products and services. If any product or service creates the potential harm to the environment that also the issue to be considered and important. The uniform commercial code of operation and service design state that, the service design carries out should be approved by the governing agents and carry an implication of merchant ability and fitness and the service design under legal consideration should involve legal, litigation and insurance costs, settlement costs and reputation effects (Stevenson, 2009).

Hence, the potential suits have to increase those costs so that consumer awareness about the product safety will affect adversely in product image.

Ethical consideration

Ethical issues are another major issue factors that the product and service designer must take into consideration. This should be ethical standards for adhere such issues. The designers are in more pressure to decrease the production process cost and efficiency increment. Such pressures force them to trade-off decisions which also include ethical consideration if the products and services are not able to satisfy the consumers' requirements that are going to be launched.  This could harm the reputation of company as well as damages will occur further. Hence the service designer has to try to predict the requirements of consumers in the community to make the product process and output socially and ethically adequate.

Sustainability

According to Stevenson, (2009), product and service design is a focal point in the quest of sustainability and it includes life-cycle assessment, reduction of costs and material used, reused or parts of returned products and recycling. There should be more alternatives for the use of resources that doesn't cause the environmental effects. The work of service designer is to predict the volume of products and services and equipped additional features as per the requirement of product life cycle passes to ensure the efficiency.

 According to Stevenson, 2009, through sustainability consideration, the service design is able to minimize cost and input used, recycling and reuse of the returned product which is potential for the quality growth for the operation.

The capability of the business organization to incorporate the design of products in the friendly way is called the manufacturing design. The key issues that are to be considered for manufacturing design according to Stevenson, (2009), are as given below:

The most important key issue is that it is easy of fabrication and assembly in terms of cost, quality and productivity which means that the manufacturing design must be able to consider the terms of cost minimization and use inputs to attain the maximum output of maximum quality. The efficiency is achieved from manufacturing design which is most determining factor for cost, productivity, quality maintenance and the easiest way of providing service. These factors play a vital role in such factors determination. (Stevenson, 2009)

References

Stevenson, W. (2009): Operation management (10thed). New York: McGraw-Hill